Refund policy

Returns

You have 14 days from the date you receive your MoodBag to request a return.

The item must be in the same condition as when you received it, unworn and in its original packaging, to be eligible for a return. You will also need your order number.

To initiate a return, please contact us at moodbagsbcn@gmail.com.

Please note that return shipping costs are the customer's responsibility.

Once we have received the item and verified its condition, your refund will be processed using the same payment method used for the original purchase.