Shipping policy

I've placed my order, what's next?

Once your purchase is complete, you will receive an order confirmation email. Once your order has been shipped, you will receive another email with a real-time tracking link.

If you don't receive your order within the estimated delivery timeframe, please contact us at moodbagsbcn@gmail.com with your order number, and we'll resolve the issue as soon as possible.

Processing and shipping times:

Orders are prepared and dispatched within 1–3 business days from confirmation.

Shipping to Spain and Portugal:

For deliveries to mainland Spain, the Balearic Islands and mainland Portugal (excluding the Canary Islands), the estimated delivery time is 2–3 business days.

Shipping outside the Iberian Peninsula:

The estimated delivery time is 4–8 business days.

Customers are responsible for ensuring that their shipping details are correct and complete. MoodBags is not responsible for delays, returns or lost parcels resulting from incorrect or incomplete shipping information.

If an order is returned because it was not collected on time, you can choose to pay for a new shipment or request a refund.

Important! Delivery times may vary due to external factors such as weather conditions, public holidays or courier-related issues.